Master Medical Equipment offers refunds for products returned within 30 days of the original date of sale. In order to receive a full refund, products must be returned in the same condition as when they departed the MME warehouse. Upon receipt at MME, an inspection is performed to determine if the products have been damaged or misused. If evidence of damage or misuse is found, MME reserves the right to charge a restocking fee of up to 25%.
For returns outside of 30 days, a 25% restocking fee is applied.
If the reason for the return is due to any failure on MME’s part, such as the item that was shipped not matching the item that was ordered, no restocking fee is applied and a full refund is granted.
For new products that have been opened and can no longer be sold as new, a 25% restocking fee applies. New products must be returned in original packaging to receive the full refund value.
Commercial invoice will be provided. MME is not responsible for import taxes, duties, VAT, or fees. All undeliverable packages will be abandoned.
Refunds are provided within 3 business days of our receipt of the returned products, and refunds are processed in the same method as the original payment. For example, if the order was paid using a credit card, the refund will be applied to that credit card.
MME offers a 1-year warranty on all recertified units, except for those devices which are NOT PMA approved. All devices which are not PMA approved receive a 30-day warranty. A list of all PMA approved devices can be found here: https://www.fda.gov/medical-devices/cardiovascular-devices/automated-external-defibrillators-aeds All accessories also receive a 30-day warranty.
MME will also support our customers whose products are covered by an OEM warranty by assisting with the contact and communication needed to return the product to the OEM for repair or replacement.
Special Item Orders
Special Items are products that Master Medical Equipment does not typically stock in our warehouse. These items may not be returned and require a 100% non-refundable deposit. These orders may be cancelled within 24 hours of original order placement, after which time the order will be processed and funds will not be returned, regardless of order cancellation.
If you have questions about any special items, please reach out to our Sales Support team at SalesSupport@mmemed.com or call us at 866-669-1917.
Call Toll-Free: 1.866.468.9558